Refund policy

Return & Refund Policy

Due to the custom nature of our products, all sales are final.

Items including (but not limited to) embroidery digitizing files, custom laser engraving, personalized products, and made-to-order items are non-returnable and non-refundable once production has begun or the digital file has been delivered.

If your order arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery at casey46@roadrunner.com. Please include clear photos of the issue so we can review and resolve it.

Approved claims may be eligible for a replacement or refund at our discretion.

Digital products are non-refundable once delivered.

We are not responsible for:

- Incorrect information provided by the customer (e.g., spelling, sizes, addresses)

- Normal wear and tear or misuse

If you have any questions before placing your order, please contact us—we’re happy to help.